Find answers to common questions about hotel bookings, check-in, check-out, payment options and room services.
You can cancel your reservation from your booking details page. Cancellation rules may vary depending on the hotel, tour, flight or service provider.
Check-in and check-out times may vary by hotel. In general, check-in starts in the afternoon and check-out is completed before noon.
Some reservations can be paid at the hotel, while others require online payment. Payment details are shown during the booking process.
In case of an accident, contact the rental company and local authorities immediately. Do not move the vehicle before completing the required report procedures.
Breakfast availability depends on the selected hotel and room board type. Please check the reservation details before completing your booking.