As Kobi Seyahat, we are aware of how sensitive travel planning can be. Unexpected situations may arise in the flow of life, and you may need to change your plans. In such cases, our main priority is to protect our customers’ rights and prevent any inconvenience.
Our cancellation and refund processes are shaped according to the category of the purchased product, such as flight tickets, hotels, tours, and cruises, as well as the global rules determined by the relevant suppliers, including airlines, hotel operators, and cruise companies.
Refund procedures for flight tickets vary depending on whether the ticket is in a “promotional” or “flexible” class. While promotional tickets may not be refundable according to airline rules, flexible tickets may be refunded after a certain penalty deduction. For hotel reservations, the final cancellation date is a critical factor; full refund rights may be lost for payments made after this date.
In cultural tours and cruise trips, cancellation periods are generally broader due to operational costs. In all these complex processes, Kobi Seyahat contacts suppliers on your behalf to ensure that you receive the most advantageous result. In addition, with the “Travel Cancellation Insurance” we offer, you can secure your payment up to 100% against cancellations that may occur due to unexpected reasons. When you work with us, you purchase not only a ticket, but also professional after-sales support.